How to send us crash reports from an iOS app

At ReignDesign, we always test our apps thoroughly before releasing them. But we're human, and occasionally apps can crash because of a combination of circumstances we didn't consider. If one of our apps crashes on your device, sometimes we'll ask if you can send us a crash report to help us diagnose the problem. Here's how to do that:

1. Sync your iOS device to iTunes on your Mac or PC.

2. Open the folder on your computer that contains crash logs for your iOS device:

On Mac OSX

a) Go to the Finder

b) From the "Go" menu choose "Go to folder..."

c) Enter ~/Library/Logs/CrashReporter/MobileDevice and click the "Go" button

d) A Finder window will open, open the sub-folder whose name matches your iOS device

On Windows XP

a) Press the "windows" key and the "e" key at the same time to open a new "Windows Explorer" window

b) In the "Address" area at the top of the window paste in %HOMEPATH%\Application Data\Apple computer\Logs\CrashReporter and hit the "ENTER" key on your keyboard.

c) Open the sub-folder whose name matches your iOS device

On Windows Vista & Windows 7 & Windows 8

a) Press the "windows" key and the "e" key at the same time to open a new "Windows Explorer" window

b) In the "Address" area at the top of the window paste in "%HOMEPATH%\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice" and hit the "enter" key on your keyboard.

c) Open the sub-folder whose name matches your iOS device

Now, two final steps:

3. Find the crash reports you wish to send (for example anything starting with "PigRush_")

4. Attach them to an email and send to support@reigndesign.com

Matt Mayer

Matt Mayer is a founder at ReignDesign. Matt is from the UK and was based in Shanghai for ten years. He is now living in Bangkok, Thailand.

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