Development

76 posts

人工智能聊天机器人为提升客户服务品质带来的机遇

人工智能是一种使用机器模拟人的智能的技术,包括让机器人具备一些人类认知功能,比如说学习与解决问题。也许会有人担心一个超级智能存在的将来,但也有人执着于探索人工智能带来的各种可能性。人工智能可以为人类提供前所未有的帮助,其中一种可能性,就是提高聊天机器人的性能。

Opportunities for using AI chatbots to enhance customer service

Artificial intelligence (AI) is a level of intelligence possessed by machines, including robots equipped with human-like cognitive functions such as learning and problem-solving. Many may fear a future with super intelligence, but others revel in the possibilities. AI can be used to help people like never before. One such way is by enhancing chatbots. Forrester …